We accept Visa, MasterCard, Discover, and American Express credit cards. We also accept Google Pay and Apple Pay, as well as all other payment providers shown at the bottom of every page.
Yes. The Sheologians' store secure server software uses industry-standard Secure Socket Layer (SSL) encryption technology. SSL encodes your personal information, including credit card number, name, and address, as it travels over the Internet so that all transactions are secure. We, nor anyone else, has access to your credit information after your order has been placed.
We will occasionally run flash sales and specials, but you should sign up for our newsletters to receive all the latest products and deals.
Unless you live in Arizona, most likely not. It depends on which state you have the order shipped to, as we are located and shipping from Arizona. Once you fill in your shipping information in the checkout, it will show if you will owe any taxes on your purchase.
SHIPPING & FULFILLMENT
Yes, we will have free shipping on EVERY order. This is one of the ways we want to provide the best service to our fantastic friends that help support us.
In short, due to COVID-19, all of our orders have an increased production and shipping time and will take anywhere between 21 - 30 days to be delivered to your home.
Your order should be sent out within 15 - 20 business days of ordering. From there, shipping can take anywhere between 5-12 days, depending on your location. We will send you a tracking number as soon as it is shipped so you can see real time updates.
We want to thank you for bearing with us during these times of increased production times for many of our products.
Currently, we are only shipping to the 50 states in the U.S. If you are out of the country and would like to order, please let us know so we can see how much demand there is for international shipping.
RETURN POLICY / CUSTOMER SATISFACTION
Yes! Our goal is to have 100% customer satisfaction and we stand behind the quality of the products we sell. You may return new, unused items within 14 days of delivery for a full refund of the purchase price, less the return shipping fees. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll also pay the return shipping costs.
You may return new, unused items within 14 days of delivery for a full refund of the purchase price, less the return shipping fees. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll also pay the return shipping costs.
To complete your return, please send us an email at firstname.lastname@example.org. Let us know your order number and the item(s) you would like to return, along with the reason why. We will then email you instructions to process your return.
Unfortunately, we know there are package thieves out there lurking to take your favorite Sheologian gear. We hope that you keep an eye out for your tracking number and receive your package as soon as it arrives. With that being said, we can only guarantee delivery to your door through your tracking number. If you have any issues with this, please email us at email@example.com.
Have a question that hasn't been answered yet?
You can email us at firstname.lastname@example.org with any questions or fill out our contact form here.